Did you purchase a Sears Warranty/Protection Agreement? Did you have problems with reimbursement?

Our Class Action attorneys can help!

Someone buys a product from Sears. Usually, it may be a bigger end product, such as a stove, refrigerator. Sears then sells you, through the master protection agreement, a warranty that their people or service providers will come to your house and fix the product if and when it breaks. The cost is covered by the warranty contract. You call Sears and they take care of the situation. Then the bill for the repair goes directly from the vendor to Sears.

However, as it turns out there are a number of products that Sears sells where Sears does not have service repair providers or vendors who can come and fix the product. This means that the customer must find someone who can fix the product, take the time to make calls and locate the proper individual or company, and in fact front certain costs. Once the product is fixed, then the customer must send the invoice to Sears and hope to be reimbursed.

At no time is the customer on notice when the original contract is entered into that burden is on them to find the vendor, and then have to request reimbursement. The contract with Sears makes one believe that Sears and their service providers can and will take care of the problem for the customer. That is the point of the contract.